ONLINE STORE TERMS AND CONDITIONS

This contractual document governs the General Terms and Conditions for purchasing products
(hereinafter, "Terms and Conditions") through the website https://momochani.com, owned by
ENCHANTY PARK, S.L. under the MOMOCHANI brand, hereinafter, the PROVIDER, whose
contact details are also included in the Legal Notice of this website.

These Terms and Conditions will remain published on the website and available to the USER
for reproduction and saving as confirmation of the contract. ENCHANTY PARK, S.L.
may modify them at any time. It is the USER's responsibility to read them periodically,
as the Terms and Conditions in effect at the time of placing an order will apply.

ENCHANTY PARK, S.L. will archive the electronic document formalizing the
purchase and will make it available to the USER upon request.

Contracts are not subject to any formality except in the cases expressly indicated
in the Civil and Commercial Codes and in this or other special laws.
Acceptance of this document implies that the USER:
• Has read, understands, and comprehends the terms herein.
• Is a person with sufficient legal capacity to enter into a contract.
• Assumes all the obligations set forth herein.

These terms and conditions will remain in effect indefinitely and
will apply to all purchases made through the PROVIDER's website.

The PROVIDER states that the merchant is responsible for and aware of the
current legislation in the countries to which it ships products, and reserves the
right to unilaterally modify these terms and conditions, without affecting
goods or promotions purchased prior to the modification.

Identity of the Contracting Parties

On the one hand, the PROVIDER of the products contracted by the USER is
ENCHANTY PARK,S.L., with registered office at Calle Sangenjo 15, Local, Madrid 28034, Spain.
Email:info@enchantypark.com

And on the other hand, the USER, registered on the website with a username and password,
for which they are fully responsible for use and safekeeping,
and is responsible for the accuracy of the personal data provided to the PROVIDER.

Contract Subject

The purpose of this contract is to regulate the contractual relationship of sale and
purchase established between the PROVIDER and the USER when the latter
accepts the corresponding checkbox during the online contracting process
(I accept the Terms and Conditions of Purchase).

The contractual relationship of sale and purchase entails the delivery, in exchange for a price
determined and publicly displayed on the website, of a specific product offered on this website.

Data Correction

If the USER identifies errors in the data published on the website or in the documents
generated by the contractual relationship, they may notify ENCHANTY PARK, S.L. by emailing
info@enchantypark.com so that ENCHANTY PARK, S.L. can correct them as soon as possible.
The USER can keep their data updated by accessing their user account.

Contracting Procedure

To access the products or services offered by the PROVIDER, the USER must be of legal age or
an emancipated minor and register through the website by creating a user account.

Therefore, the USER must freely and voluntarily provide the required personal data, which will be
processed in accordance with Regulation (EU) 2016/679 of 27 April 2016 (GDPR) on the
protection of natural persons with regard to the processing of personal data and on the free
movement of such data, and Organic Law 3/2018 of 5 December (LOPDGDD) on the protection
of personal data, as detailed in the Legal Notice and Privacy Policy of this website.

The USER will select a username and password, agreeing to use them diligently
and not to share them with third parties, as well as to notify the PROVIDER immediately
of their loss or theft, or any unauthorized access by a third party,
so that the PROVIDER can proceed with immediate account blocking.

Once the user account has been created, please note that, in accordance with
Article 27 of Law 34/2002, on Information Society Services and Electronic
Commerce (LSSICE), the contracting procedure will follow these steps:

Unless otherwise stipulated in writing, placing an order with the PROVIDER implies the USER's
acceptance of these legal conditions. No stipulation made by the USER may differ from those of
the PROVIDER unless expressly accepted in advance and in writing by the PROVIDER.

1. Shipping and Returns

1.1. CUSTOMER SERVICE

If you have any questions, you can contact us by email at customerscare@momochani.com

Even if a product appears to be out of stock, please do not hesitate to contact us.
We will do our best to provide you with updated availability or suggest alternatives.
For any inquiries, please contact us by email or using the contact form available on this website.

1.2 - SHIPPING

• For orders placed in Spain and Portugal, and within the European Economic
Community, the customer can choose the delivery method that best suits their needs
(for orders placed within mainland Spain, the Balearic Islands and Portugal,
the standard delivery time is 4-7 working days):
• UPS Express : Delivery in 2-4 business days after order shipment.
• UPS Standard: Delivery in 4-7 business days after order shipment.
• Canary Islands, Ceuta, and Melilla: Orders placed in the Canary Islands, Ceuta, and
Melilla have a standard delivery time of 4-7 business days. (UPS Express only).
These orders do not include taxes or customs fees in the price. momochani is not responsible
for any delays that may occur during the customs clearance process.
• Outside the EU (rest of the world): Orders placed outside the EU will be shipped
exclusively via UPS Express : delivery in 2-4 business days after the order is shipped.

All orders are eligible for free returns.

In any case, momochani is not responsible for any increases in delivery times that may
occur due to customs delays or any cause beyond its control and/or force majeure.
Likewise, delivery times may be longer during periods such as Black Friday, sales, or
Christmas. momochani is not responsible for occasional delays that may occur during these times due to increased workloads of the shipping companies.

Shipments to the European Union (excluding Spain and Portugal) are handled by UPS.
Once the shipment is received at the address indicated on the order
(or the address agreed upon by the customer) and delivery is confirmed in writing by UPS,
coverage for that shipment ends. From that moment on, momochani will
not be responsible for any claims for loss or delivery to an incorrect address.

Please inspect the package upon receipt. If the customer believes the
package has been tampered with, they should refuse it, as once accepted,
momochani will not be responsible if there is any problem.

1.3. CANCELLATION

Momochani reserves the right to cancel and refund any order(s) placed by the
user on its website or app in the event of any risk of fraud or stock shortages.

1.4. RETURNS POLICY

1.4.1.

You can request an exchange or refund for your online purchases if you are not satisfied
with your purchase. To do so, please follow the steps detailed below.

• If you wish to return a purchase, you must send it within 14 days of the delivery date.
• Returned items must be new, unused, and include all original tags in perfect condition,
just as they were sent. Shoes must include their original, undamaged box,
as this is considered part of the product. Please note that we cannot accept
returns of shoes with damaged soles.
・To ensure we receive the items in perfect condition, we recommend sending them back in
the same packaging in which you received them. Returns are not accepted for perfumes,
including fragrances and candles, women's swimwear, or underwear.

This policy applies to orders placed through our website or mobile app.

1.4.2.- HOW TO MAKE A RETURN

• From Spain and Portugal:
Request your authorization number by email or through the contact form.
You must include this number on the return form.
Please include the return form in the package.
The item will be picked up by UPS at the address you provide, at no cost to you.
You can contact UPS to arrange the pickup. If you prefer, please let us know and
we will organize the collection.

• From other European Union countries:
You can return the item by attaching the pre-printed UPS return label found inside your
package. You can drop off the package at a UPS Access Point (the nearest ones are indicated
on the return label) or call UPS to arrange for pickup from your home.

1.4.3. SHIPPING COSTS

Standard returns (including "change of mind"): Original shipping costs and any import duties/taxes paid upon delivery are strictly non-refundable. The customer is responsible for all return shipping fees.

Exceptions: Shipping costs will only be refunded (or waived) if the delivered product does not match the original order or was received in a damaged condition. In such cases, please contact our support team within 7days of receipt with photographic evidence.

1.4.4. CUSTOMS FEES

For shipments outside the EU: All orders are shipped on a DAP (Delivered at Place) basis.

• Responsibility: Any import duties, local taxes, and customs clearance fees are the sole responsibility of the recipient (the importer) and must be paid in full upon delivery to the local authorities.
• Non-Refundable Policy: Please be advised that these government-mandated fees are NON-REFUNDABLE. This applies even if the product is returned in perfect condition.
• Exceptions: These fees may only be considered for reimbursement if the delivered product does not match the original order or was damaged during transit.

1.4.5. RECEIVING A REFUND

Once the returned products are received and verified to be in their original, correct condition within the specified timeframe, a refund will be issued.

• Method: The refund will be processed via the same payment method used for the original purchase.
• Amount: The refund will cover the full product price. Please note that original shipping costs and any import duties/taxes are strictly excluded from the refund amount.
• Processing Time: Once the inspection is complete, you will receive a confirmation email regarding your refund status.

IMPORTANT INFORMATION

All items undergo quality control before being sold. If you have received an item
and believe it may have a problem, please contact us as soon as possible.

2. PRICES

• For shipments within the EU: The prices indicated for each product include Value Added Tax (VAT).
• For shipments outside the EU: Prices are displayed EXCLUDING Value Added Tax (VAT). The USER (importer) is responsible for any applicable local import duties and taxes upon arrival (See section 1.4.4. CUSTOMS FEES).

Unless expressly stated otherwise, these prices do not include shipping, handling, or any other additional services. Applicable rates are based on the shipping destination (See Section 1).

All prices are expressed in Euros (€). The USER acknowledges that prices may vary in real time. Before finalizing your purchase, you can review all order details online, including items, quantities, availability, shipping costs, discounts, and the total. Prices are subject to change until the order is officially placed.

Once the order is confirmed, the price remains fixed regardless of subsequent availability. For every purchase, an invoice will be issued in the name of the registered USER or company. This invoice will be included in paper format with the shipment. You may also download a PDF version via your user account or request it by email at any time.

For any inquiries, please contact our customer service at: info@enchantypark.com

3. PAYMENT METHODS

The USER may pay through the secure external payment methods provided in the store. The PROVIDER does not have access to, nor does it store, any sensitive credit card or bank account information.

4. DIRECT SUPPLY FROM SPAIN

All our products are sourced directly from authorized retailers and official partner boutiques within Europe.

• 100% Authenticity Guaranteed: Because we procure items exclusively from trusted and authorized sources, we guarantee that every item is 100% authentic. You can purchase with absolute peace of mind, knowing your high-quality products meet the strictest standards.
• Unrivaled Variety: One of our core strengths is our access to a vast range of inventory, including exclusive limited-edition models, rare collector's pieces, and the latest seasonal arrivals that are often unavailable outside the European market.
• Japan-Quality Inspection: Every item undergoes a rigorous inspection by our Japanese staff based in Europe to ensure "Japan-standard" quality before shipment.
• Superior Value: Our mission is to provide an exceptional shopping experience by delivering the perfect synergy of competitive wholesale pricing, uncompromised quality, and dedicated professional support.

5. CAREFULLY HANDLED & JAPAN-QUALITY INSPECTION
Every item we source undergoes a rigorous, multi-point inspection by our dedicated Japanese staff based in Europe to ensure it meets the highest quality and condition standards.

• Defect-Free Guarantee: Once a product is confirmed to be free of defects and meets our "Japan-standard" criteria, it is individually and securely packaged to ensure maximum protection during international transit.
• Meticulous Attention: Every order is handled with the utmost care, reflecting our commitment to delivering a premium shopping experience to customers worldwide.
• Fast & Secure Delivery: We guarantee the safe and timely arrival of your products through our exclusive UPS shipping service. With our optimized logistics, you can expect your order to arrive within 1–2 weeks, fully tracked and insured.

NEED HELP?

If you have any questions about our products, sizes, shipping methods,
payment options, or anything else, please feel free to contact us at any time.
Even for items marked as out of stock, we will provide you with the latest availability
information or suggest alternative options that may meet your needs.
Inquiries can be made by email or through the contact form on our website.

We offer multilingual support, ensuring a smooth shopping experience even
for first-time international shoppers, regardless of their location.

5. ARE THESE DESIGNER PRODUCTS AUTHENTIC?

All products at momochani Store are authentic and sourced directly from authorized
distributors. We prioritize brand reliability and quality, acquiring products
through trusted channels to ensure a safe and reliable shopping experience.
Furthermore, each brand uses its own authentication system and advanced verification
methods to guarantee the authenticity of its products. This allows customers to easily
verify the authenticity of items, giving them greater confidence in their purchases.
Please see below for each brand's specific instructions on
how to verify the authenticity of their products.

The branded products mentioned above are equipped with RFID (IC) tags managed by the
official brand, allowing customers to easily verify their authenticity using their smartphones or
compatible apps, ensuring peace of mind and confidence in the products they purchase.

HOW TO VERIFY AUTHENTICITY USING RFID

1. Activate the NFC function on your smartphone.
2. Bring your smartphone close to the product's RFID tag.
3. Check the authentication information on the verification screen or in the app.

WHAT IS RFID?

RFID (Radio Frequency Identification) is a wireless technology that uses radio waves to read
and transmit data without contact. Branded products equipped with RFID tags contain a small
embedded IC chip that stores unique identification information for the item. This information
can be accessed by scanning the tag with a dedicated reader or a smartphone, enabling
efficient product management and tracking throughout its lifecycle.

THE RFID ROLE

One of the key functions of RFID in branded products is to verify their authenticity. Compared
to traditional barcodes or serial numbers, RFID tags are much more difficult to counterfeit,
allowing for more secure verification. This helps prevent counterfeit products from entering the
market and reinforces consumer confidence in genuine products. Furthermore, RFID is used for
various practical purposes, such as inventory management and distribution tracking.
Authentic Moncler products can be verified using the 12-digit serial code.

HOW TO VERIFY MONCLER AUTHENTICITY

1. Authentic Moncler products include a QR code or NFC tag on the inner label. Check it.
2. Visit the official Moncler authentication website. → https://code.moncler.com
3. Enter your email address and log in.
4. Use your smartphone to scan the QR code or manually enter the 12-digit code
printed on the label.
5. Follow the instructions to verify the product's authenticity.

6. APPLICABLE LAW AND JURISDICTION

These terms and conditions shall be governed by and construed in accordance with Spanish law
in all matters not expressly provided for herein. Any dispute arising from the provision of the
products or services covered by these Terms and Conditions shall be submitted to the courts of
the USER's domicile or the place of performance of the obligation.

Updated March 2026